Call Tracking - Revision history

WikiSysop at 16:18, 7 May 2012

2012-05-07T16:18:07Z

Show changes

WikiSysop at 13:21, 26 April 2012

2012-04-26T13:21:48Z

WikiSysop at 19:07, 28 March 2011

2011-03-28T19:07:42Z

WikiSysop: Created page with ' Call Tracking is an application which allows purchasing numbers and services, configuring tools and assigning purchased numbers to campaigns. '''1.Main Menu''' The Main Menu …'

2011-03-28T19:02:14Z

Created page with ' Call Tracking is an application which allows purchasing numbers and services, configuring tools and assigning purchased numbers to campaigns. '''1.Main Menu''' The Main Menu …'

New page

Call Tracking is an application which allows purchasing numbers and services, configuring tools and assigning purchased numbers to campaigns.

'''1.Main Menu'''

The Main Menu of Call Tracking application consists of the following sections:

•My Account

•Services

•Campaigns

•Reports

•Recorded Calls

•Legal

'''2.My Account'''

In this section you may review your account information, as well as purchase new phone numbers and add-ons. My Account section is divided into the two subsections:

•Numbers list

•Purchase Add-ons

''2.1. Numbers list''

In this subsection you can find the list of your numbers used for all services in this application, including toll free and local ones.

== To add the new phone number: ==

1.Press “Add new phone number”;

2.Select a type of number: toll free; local (from the dropdown menu select a state); True 800 (Input count of true 800 numbers that you wish to order).

3.Press “Apply” to add the new number.

4.Press “Cancel” to return to the previous page.

In this subsection you are also offered to use two phone tools:

1.Click-to-Call (Immediately connects a user to a registered business telephone number);

2.Phone Routing (Allows you to easily route a toll free or local number to Virtual Receptionist, Find Me, or Voicemail, and also to any local number.)

''2.2.Purchase Add-ons''

In this subsection you may purchase Voice Mailboxes, Tollfree Numbers, Local Numbers, True 800 Numbers. To make a purchase you should indicate the quantity of the items you want to purchase in the column “Purchase” and press “Apply”. The table will automatically show you the total quantity of the items on your account, the price of the purchase, and monthly cost.

'''3.Services'''

In this section you can set up your automated phone services.

== 3.1. Find me ==

The main purpose of a Find Me list is to enable callers to connect to your customer service/sales agents at multiple phone numbers. The numbers entered here can be used to phone the user in the order in which they appear or simultaneously, based on your preference.

''To add a new Find me press “Add New Find Me” and make your personal settings:''

1.Find Me type (select from the dropdown menu);

2.No answer timeout (select from the dropdown menu);

3.Check the box if you want the call to be recorded;

4.Number of simultaneous calls (select from the dropdown menu);

5.Make “Hold music” settings;

6.Set Call Screening Configuration

''To add the new phone number press “Add new phone number” and change the settings:''

1.Select “Add number” or “Add Campaign” by checking the appropriate box.

2.Enter the number in case you are adding the number and press “Apply”;

3.Select a campaign from the dropdown menu if you are selecting a campaign and press “Apply”.

4.Press “Save” to save changes.

5.Press “Cancel” to cancel changes.

== 3.2.Virtual Receptionists ==

The Virtual Receptionist is an automated phone answering service in which you create menus to route incoming callers to different destinations. After creating menu items and routing options, callers can then connect to a user’s Virtual Receptionist menu by calling the telephone number assigned to them upon registration.

1.Press “Add” to add New Virtual Receptionist;

2.Enter a name for this Virtual Receptionist;

3.Enter the greeting text;

4.If you want to allow barge-in for introduction and / or touch tone (DTMF) only check the appropriate box(es);

5.Press “Save” to save changes.

6.Press “Cancel” to cancel changes.

== 3.3.Voice Mail ==

This section provides the possibility to create greetings and vacation voice mails.

''To add the new voice mail:''

1.Press “Add”;

2.Enter Mailbox Name;

3.If you want to use Vacation Expiration, check the appropriate box;

4.Enter Vacation Expiration using the dropdown calendar;

5.Enter your Pin;

6.If you need “Read Envelope” option, check the appropriate box;

7.If you need “Send Email with Audio” option, check the appropriate box;

8.Enter the email into the Email Address field.

9.Press “Save” to save changes.

10.Press “Cancel” to cancel changes.

== 3.4.Click-to-Call ==

This service immediately connects a user to a registered business telephone number.

== 3.5.Phone Routing ==

This service allows you to easily route a toll free or local number to Virtual Receptionist, Find Me, or Voicemail, and also to any local number.

'''4.Campaigns'''

In this section you can add Phone Numbers to campaigns; this would allow you to see reports of multiple numbers in Reports section.

== 4.1.My Campaigns ==

The main purpose of this subsection is to associate purchased numbers to Campaigns. This would allow you to apply multiple numbers to a campaign for tracking purposes. On this page you can create, delete and move numbers in-between campaigns.

''To add a new campaign:''

1.Press “Add”;

2.Enter the name of the new campaign;

3.Press “Apply”;

''To change campaign:''

1.Press “Change”;

2.Enter the new name of the campaign;

3.Press “Apply”;

4.To remove phone number press “Remove”.

''To add phone number:''

1.Press “Add phone”;

2.Select numbers for campaign;

3.Press “Apply”;

''To delete a campaign:''

1.Press “Mark for deletion”;

2.Press “Apply”;

'''5.Reports'''

In his section you can view your call tracking reports.

== 5.1.Call Tracking Analyzer Reports ==

To be able to view your Call tracking Analyzer Reports select a time period from the dropdown menu.

== 5.2.Call Analyzer Reports ==

To be able to view Call Analyzer Reports select a time period from the dropdown menu.

== 5.3.Call Detail Reports ==

To be able to view your Call Detail Reports select a time period from the dropdown menu.

== 5.4.Call Transfer Reports ==

To be able to view your Call Transfer Reports select a time period from the dropdown menu.

== 5.5.Inbound Call Summary Reports ==

To be able to view your Inbound Call Summary Reports select a time period from the dropdown menu.

== 5.6.Click to Call Activity Reports ==

To be able to view your Activity Reports select a time period from the dropdown menu.

'''6.Recorded Calls'''

In this section you can view the list of recorded calls associated to your Find Me.

== 6.1.Recorded FindMe calls ==

In this subsection clicking on magnifying glass icon will open list of recorded calls associated to Find Me.

'''7.Legal Info'''

This section contains the General information on legal issues and documents available for download.All documents are provided in PDF format.

== 7.1.General Policies ==

In this subsection you can get acquainted with:

•Privacy Policy [PDF]

•Anti-Spam Policy [PDF]

== 7.2.Domain Names ==

In this subsection you can get acquainted with:

•Domain Name Registration Agreement [PDF]

== 7.3.Web Hosting ==

In this subsection you can get acquainted with:

•Terms of Service / Acceptable Use Policy [PDF]

[[Category:Setup]]

← Older revision		Revision as of 13:21, 26 April 2012
Line 24:		Line 24:


−	In this section you may review your account information, as well as purchase ~~new~~ phone ~~numbers and add-ons~~. My Account section is divided into ~~the~~ two subsections:	+	In this section you may review your account information, as well as purchase your phone number.
		+	The My Account section is divided into two subsections:

−	~~•Numbers~~ list. In this subsection you can find the list of your numbers used for all services in this application, including toll free and local ones.	+	*Numbers list. In this subsection you can find the list of your numbers used for all services in this application, including toll free and local ones.

		+	*Purchase Add-ons.In this subsection you may purchase a Tollfree Number, a Local Number, or a True 800 Number. To make a purchase, enter “1” in the appropriate “Purchase” box and press “Apply”. The table will automatically show you the total quantity of the items on your account, the price of the purchase, and monthly cost.
		+
		+	'''NOTE:''' Only one (1) number is available for each account.

−	•Purchase Add-ons.In this subsection you may purchase Voice Mailboxes, Tollfree Numbers, Local Numbers, True 800 Numbers. To make a purchase you should indicate the quantity of the items you want to purchase in the column “Purchase” and press “Apply”. The table will automatically show you the total quantity of the items on your account, the price of the purchase, and monthly cost.

@@ Line 1: / Line 1: @@
-'''1.Main Menu'''
+== '''1.Main Menu''' ==
 The Main Menu of Call Tracking application consists of the following sections:
 •My Account
@@ Line 18: / Line 20: @@
 •Legal
 '''2.My Account'''
 In this section you may review your account information, as well as purchase new phone numbers and add-ons. My Account section is divided into the two subsections:
-•Numbers list
+•Numbers list. In this subsection you can find the list of your numbers used for all services in this application, including toll free and local ones.
-In this subsection you can find the list of your numbers used for all services in this application, including toll free and local ones.
+•Purchase Add-ons.In this subsection you may purchase Voice Mailboxes, Tollfree Numbers, Local Numbers, True 800 Numbers. To make a purchase you should indicate the quantity of the items you want to purchase in the column “Purchase” and press “Apply”. The table will automatically show you the total quantity of the items on your account, the price of the purchase, and monthly cost.
@@ Line 40: / Line 41: @@
 .Press “Cancel” to return to the previous page.
 In this subsection you are also offered to use two phone tools:
 .Click-to-Call (Immediately connects a user to a registered business telephone number);
@@ Line 47: / Line 50: @@
 .Phone Routing (Allows you to easily route a toll free or local number to Virtual Receptionist, Find Me, or Voicemail, and also to any local number.)
-'''3.Services'''
+== '''3.Services''' ==
@@ Line 60: / Line 62: @@
 The main purpose of a Find Me list is to enable callers to connect to your customer service/sales agents at multiple phone numbers. The numbers entered here can be used to phone the user in the order in which they appear or simultaneously, based on your preference.
 ''To add  a new Find me press “Add New Find Me” and make your personal settings:''
@@ Line 78: / Line 81: @@
 ''To add the new phone number press “Add new phone number” and change the settings:''
 .Select “Add number” or “Add Campaign” by checking the appropriate box.
@@ Line 113: / Line 117: @@
 This section provides the possibility to create greetings and vacation voice mails.
 ''To add the new voice mail:''
 .Press “Add”;
@@ Line 147: / Line 153: @@
 This service allows you to easily route a toll free or local number to Virtual Receptionist, Find Me, or Voicemail, and also to any local number.
 '''4.Campaigns'''
 In this section you can add Phone Numbers to campaigns; this would allow you to see reports of multiple numbers in Reports section.
@@ Line 155: / Line 163: @@
 The main purpose of this subsection is to associate purchased numbers to Campaigns. This would allow you to apply multiple numbers to a campaign for tracking purposes. On this page you can create, delete and move numbers in-between campaigns.
 ''To add a new campaign:''
 .Press “Add”;
@@ Line 166: / Line 176: @@
 ''To change campaign:''
 .Press “Change”;
@@ Line 174: / Line 185: @@
 .To remove phone number press “Remove”.
 ''To add phone number:''
 .Press “Add phone”;
@@ Line 182: / Line 195: @@
 .Press “Apply”;
 ''To delete a campaign:''
 .Press “Mark for deletion”;
@@ Line 189: / Line 204: @@
 .Press “Apply”;
 '''5.Reports'''
 In his section you can view your call tracking reports.
@@ Line 223: / Line 241: @@
 To be able to view your Activity Reports select a time period from the dropdown menu.
 '''6.Recorded Calls'''
 In this section you can view the list of recorded calls associated to your Find Me.
@@ Line 232: / Line 253: @@
 In this subsection clicking on magnifying glass icon will open list of recorded calls associated to Find Me.
 '''7.Legal Info'''
 This section contains the General information on legal issues and documents available for download.All documents are provided in PDF format.