Difference between revisions of "My Payments"

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MyPayments is a convenient application which will allow you to view your billing details and see the account information, view your reports and invoices, see the service plans, make immediate payments and perform other actions concerning billing management.  
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=Overview=
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Payments is a convenient application which will allow you to view your billing details and see your payment history, view and print invoices, make immediate payments and perform other billing tasks.
  
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MyPayments is compatible with the following web browsers:
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Payments is compatible with the following web browsers:
  
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*Internet Explorer;
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*Mozilla Firefox
  
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•Internet Explorer;
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=Main Menu=
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•Mozilla Firefox ;
 
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Main Menu of the application represents the following sections:
 
Main Menu of the application represents the following sections:
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#Billing Information
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#Payment History
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#Current Balance
  
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=Billing Information=
  
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1. My Payment Details
 
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2. Invoices
 
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3. My Services
 
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4. Pay Now
 
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5. Legal Info
 
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'''1.My Payment Details'''
 
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On this page a user can view his / her current account payment information or update this information if necessary.
 
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The interface of My Payment Details page is represented by several fields:
 
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The first field shows current account payment information of a user. In this field a user can see his / her credit card number and credit card expiration date.
 
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The other fields are used to update the account payment information. To do this a user should enter the updated details into the following fields:
 
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1.Credit card number
 
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2.Expiration date (select year and month)
 
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3.Credit card verification value (a security number which is found on all current credit cards. This number is required for additional identity verification and fraud prevention.)
 
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4.First Name
 
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5.Last Name
 
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6.Billing street address
 
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7.Billing ZIP/Postal code
 
  
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In this section you can view your current account payment information or update billing details if necessary. The upper part of this section displays current billing information, namely the four last digits, the credit card expiration date and billing address associated with this account.
  
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Once the new account information is entered press the “Update” button to update the information.  To clear all the fields press “Cancel”.
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When the user clicks '''Edit''' on the right side of the Billing Information section, new fields will appear. These fields can be used to update the account payment details.
  
  
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'''2.Invoices'''
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Enter billing details into the following fields:
  
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*Name on Credit Card
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*Credit Card Number
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*Security Card Code (a three-digit security number which is found on all current credit cards. This number is required for additional identity verification and fraud prevention.)
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*Expiration Date (select year and month)
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*Billing Address (street address)
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*City
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*Country
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*State/Province
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*ZIP/Postal code
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*Phone
  
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This page allows the user to view reports and invoices. It contains two fields:
 
  
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1.Invoice Search field: allows searching for an existing invoice. To find the necessary invoice a user should insert the invoice number into the field and press the “Search” button.  The invoice detected will be marked in the Invoice List field.
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Once new account details are entered, click the '''Save''' button to update the information. To clear all the fields press '''Cancel'''.  
  
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2.Invoice List field: shows all the invoices reflecting the invoice’s number and date and when the invoice has been issued. To view complete information on a certain invoice a user should click on the invoice number link.
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=Payment History=
  
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The Invoice Count option located in the bottom left corner of the page shows the total number of the invoices in the list.  
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This section allows to view past charges, see details of invoices and print invoices.  
  
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To see the inside of this section, click '''View''' link on the right side of the screen. This will expand the contents and display the list of all invoices with invoice numbers, total amounts and date when an invoice was issued.
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'''3.My Services'''  
 
  
  
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My Services page allows a user to view all his / her service plans or cancel a certain service plan.
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The Invoice Count option located in the bottom of this section shows the total number of the invoices in the list. The pagination will appear if there are more than 8 rows with invoices, providing users with an easy way to view old and more recent records.  
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It represents a list of all the services purchased by a user.  A user can view plan type, the price and new billing date (the date a user should make the next payment for the service).
 
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The Plan Count option located in the bottom left corner of the page shows the total number of the plans in the list. To make the search easier a user can press the links to the pages of the list located in the bottom right corner of the page.
 
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To cancel a certain service a user should mark this service in the list and press the “Cancel Services” button. This will take a user to “Cancel Services” page.
 
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'''3.1.Cancel Services'''
 
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“Cancel Services” page allows a user to cancel one or several services. Before canceling the service a user should read the Cancel Agreement placed on this page  and check the appropriate  box. To proceed press the “Yes” button.
 
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This will take a user to the next page which contains the three fields:
 
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1.Type of service field – a user should select the type of the service to cancel.
 
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2.Current Services field – offers a list of all the services purchased by a user.  A user can view plan type and new billing date (the date a user should make the next payment for the service).  To select a service or services to cancel the user should press the marked field located in the third column of this field.
 
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3.Reason for Canceling field - offers several reasons for canceling.  A user can select one or several reasons by ticking the appropriate box.  If this list of reasons does not contain actual reason for canceling a user can specify other reason / reasons by ticking the “Other reason” box and writing the reason / reasons in the field provided.
 
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To proceed press the “Submit” button. User’s cancellation request will be sent to Cancellation Department where the request will be considered and the service / services will be canceled.
 
 
   
 
   
  
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'''4.Pay Now'''
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To view the details of a particular invoice, select the invoice by clicking at any place in the row with this invoice.  
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On “Pay Now” page a user can pay off outstanding invoices. The page contains the following fields:
 
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1.Choose Invoice field: offers a list of user’s invoices out of which a user should select the invoice to pay off.
 
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2.Payment Information field: allows a user to insert information necessary to make a transaction. A user can pay off the bill with the credit card registered in the system (tick “Use credit card on file”)or with any other credit card (tick “Pay with alternate credit card”). To pay the bill with alternate credit card a user should register this card. For this fill in the following fields:
 
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•Credit card number
 
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•Expiration date
 
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•Expiration date (select year and month)
 
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•Credit card verification value (a security number which is found on all current credit cards. This number is required for additional identity verification and fraud prevention.)
 
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•First Name
 
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•Last Name
 
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•Billing street address
 
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•Billing ZIP/Postal code
 
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Once the alternate account information is entered the user needs to press the “Submit” button to make a transaction.  To clear all the fields press “Cancel”.
 
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'''5.Legal Info'''
 
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On “Legal Info” page a user can get acquainted with the following legal documents:
 
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1.General Policies (Privacy Policy and Anti-Spam Policy)
 
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2.Web Hosting (Terms of Service  / Acceptable Use Policy)
 
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3.Domain names (Domain Name Registration Agreement)
 
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To get familiarized with the documents mentioned above a user should follow the appropriate link.
 
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'''6.Support'''
 
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To get professional assistance concerning any options or service in terms of MyPayments application a user should turn to Support center by clicking “Support” link in the upper left-hand corner of any of the application pages.
 
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'''7.Feedback'''
 
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To express an opinion concerning any options or services in terms of MyPayments application a user can leave a feedback by clicking the “Feedback” link in the upper left-hand corner of any of the application pages.  This will take a user to “Feedback” page containing the following fields:
 
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1.Feedback type field: a user should select the appropriate feedback type (comment, suggestion, problem) depending on the issue he / she is experiencing.  
 
  
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You can print the invoice by clicking '''Print''' button or you can return to the list with invoices by clicking '''Invoices''' button.
  
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2.Feedback text: user should describe the issues/comments. If a user wants to be contacted regarding his / her feedback he / she should tick the appropriate box.
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=Current Balance=
  
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Current Balance section allows to view and pay your current bill.
  
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Once this is done press the “Submit Feedback” button to send a feedback. To clear the feedback text field press “Cancel”.
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To pay the bill, click '''Pay Now.''' This will open the new part of the section with two radio buttons - pay with the credit card on file or pay with alternate credit card. Select the method of payment and click '''Submit'''.
  
 
[[Category:Setup]]
 
[[Category:Setup]]

Latest revision as of 13:28, 20 March 2012

Overview

Payments is a convenient application which will allow you to view your billing details and see your payment history, view and print invoices, make immediate payments and perform other billing tasks.

Payments is compatible with the following web browsers:

  • Internet Explorer;
  • Mozilla Firefox

Main Menu

Main Menu of the application represents the following sections:

  1. Billing Information
  2. Payment History
  3. Current Balance

Billing Information

In this section you can view your current account payment information or update billing details if necessary. The upper part of this section displays current billing information, namely the four last digits, the credit card expiration date and billing address associated with this account.

When the user clicks Edit on the right side of the Billing Information section, new fields will appear. These fields can be used to update the account payment details.


Enter billing details into the following fields:

  • Name on Credit Card
  • Credit Card Number
  • Security Card Code (a three-digit security number which is found on all current credit cards. This number is required for additional identity verification and fraud prevention.)
  • Expiration Date (select year and month)
  • Billing Address (street address)
  • City
  • Country
  • State/Province
  • ZIP/Postal code
  • Phone


Once new account details are entered, click the Save button to update the information. To clear all the fields press Cancel.

Payment History

This section allows to view past charges, see details of invoices and print invoices.

To see the inside of this section, click View link on the right side of the screen. This will expand the contents and display the list of all invoices with invoice numbers, total amounts and date when an invoice was issued.


The Invoice Count option located in the bottom of this section shows the total number of the invoices in the list. The pagination will appear if there are more than 8 rows with invoices, providing users with an easy way to view old and more recent records.


To view the details of a particular invoice, select the invoice by clicking at any place in the row with this invoice.

You can print the invoice by clicking Print button or you can return to the list with invoices by clicking Invoices button.

Current Balance

Current Balance section allows to view and pay your current bill.

To pay the bill, click Pay Now. This will open the new part of the section with two radio buttons - pay with the credit card on file or pay with alternate credit card. Select the method of payment and click Submit.

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