Mail Setup

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Introduction

Mail Manager is an email management tool that allows you to create, configure and manage your email accounts and aliases. Upon accessing Mail Manager, you will be taken to the email account dashboard where you can:

  • View email accounts by domain
  • View/Access all their currently configured email accounts
  • View/Access all their currently configured alias accounts
  • Be able to quickly view and access the settings for each email account
  • Easily toggle their Spam Filtering and Autoresponders on/off
  • Access setup instructions for email client setup

Create Email Box

Email accounts allow you to send and receive Email. They can be accessed by Webmail, POP3, or IMAP. In addition to creating email accounts, you can also create aliases. An alias allows you to use another name for the same email account. For example, instead of using your personal email sally.jones@yourdomain.com, you can create an alias, such as marketing@yourdomain.com. All messages sent to the alias address are delivered to the email address you specify.

TO CREATE AN EMAIL ACCOUNT:

  1. Click Create email box.
  2. To create an email account, choose Account and complete the following:
    • Enter the email account name.
    • Select the domain from he drop-down.
    • Password – enter a password. Alternatively, you can auto-generate your password using the generate password link. Your password will be entered into the password field.
    • To forward emails sent to this address to another account, choose Yes and enter the forwarding email address.
  3. To create an email alias, choose Alias and complete the following:
    • Enter the email alias name.
    • Select the domain from the drop-down.
    • Enter an email address in the Forward list field. You can add multiple recipients. Emails sent to the alias address will be forwarded to all recipients added to the Forward list.
  4. To create additional accounts, click Add another email box.
  5. Click Create.

Manage email box

Once your email account is created, you can edit the account name or password. If you would like to access your email through a client application, such as Outlook or MacMail, you can configure the settings through the mail client configuration section. Alternatively, you can import the settings through the MailSetup.exe.

TO EDIT ACCOUNT NAME OR PASSWORD:

  1. Click Manage email box.
  2. Select your domain and account form the drop-down.
  3. To edit your account name, click Edit and enter the new account name.
  4. To edit your account password, click Edit and enter the new password.
  5. Click Save.

TO EDIT YOUR EMAIL FORWARD SETTINGS:

  1. Click Manage email box.
  2. Select your domain and account form the drop-down.
  3. Click Forward account Edit and click Yes.
  4. To modify the forward list, click Edit and enter the email address.
  5. Click Save.

TO CONFIGURE YOUR MAIL CLIENT:

  1. Click Manage email box.
  2. Select your domain and account form the drop-down.
  3. Click Mail client configuration.
  4. Select the Operating system for your application.
  5. Click Back to manage email.
  6. Click the client that you want to configure and follow the online instructions.
  7. Click Save.

TO IMPORT YOUR EMAIL SETTINGS:

  1. Click Manage email box.
  2. Select your domain and account form the drop-down.
  3. Click Import email settings.
  4. Run the MailSetup.exe file.
  5. Click Save.

Spam Filter

The Spam filters section allows you to manage how the system handles spam/junk mail. From here, you do any of the following:

  • Toggle Junk Filter Status on/off
  • Choose Filter level – Light, Standard, Aggressive
  • Choose Filter type – Quarantine, Tag & Deliver, Delete
  • Add emails/review email addresses on their Blacklist
  • Add emails/review email addresses on their Whitelist Note: Junk mail and spam takes up space in your email account and will count toward your total email usage. It is recommended that you frequently review and delete junk mail and spam to allow more space for your legitimate email correspondence and storage.

TO CONFIGURE YOUR SPAM SETTINGS:

  1. Click Spam filters.
  2. Select your domain and account from the drop-down.
  3. Select the On or Off from the Spam filter state drop-down.
  4. Select one of the following Spam filter types:
    • Quarantine – email which the spam filter classifies as spam will be held back by the mail server and placed in a quarantine folder. This folder is called SPAM incoming. Email which is placed in the quarantine filter will not be delivered with your regular email. To review these emails you will need to visit the corresponding folder. Email in your quarantine folder can be viewed by any email client that maintains an IMAP connection with your email server.
    • Delete – email which the filter classifies as spam will be deleted automatically after the period specified. Email which is deleted in this manner is unrecoverable. Note: There is always a risk that the spam filter may classify legitimate email as spam. We do not recommend enabling the automatic deletion of spam due to this possibility.
    • Deliver - Email which the spam filter classifies as spam will have “**SPAM**” added to the subject heading of incoming email. The tagged email is delivered along with regular email. This setting is useful if you would like to scan through the email classified as spam by the filter. You can set up an email rule which will place email with **SPAM** as part of the subject line into a different mail folder on your computer. Most email clients, such as Microsoft Outlook or Webmail, support email sorting.
  5. Select one of the following Filtering levels:
    • Light – light mode filtering uses a higher point total to classify spam, and therefore is less capable of detecting and filtering out spam; however, if you have set your spam to by deleted automatically, you may want to use the lighter filtering mode to ensure that regular email classified as spam is not deleted.
    • Standard – standard indicates a custom level of spam filtering is turned on and email will be filtered to remove email from unfamiliar email addresses.
    • Aggressive – aggressive mode filtering will filter all email that is not in your contact or “safe” list as junk mail. Note: There is always a risk that the spam filter may classify legitimate email as spam. You may not want to enable the automatic deletion of spam if you are concerned about this possibility. It is recommended you frequently review your spam, trash and or junk folders to ensure a legitimate email has not been classified as spam. It is also recommended that you add email addresses to your Contact lists to ensure your email account receives all emails from the specified sender.
  6. Click Finish.

TO ADD EMAIL ADDRESSES TO YOUR WHITELIST:

  1. Click Spam filters.
  2. Select your domain and account from the drop-down.
  3. In the Whitelist section, click Add email address and enter the email address.
  4. Click Finish.

TO ADD EMAIL ADDRESSES TO YOUR BLACKLIST:

  1. Click Spam filters.
  2. Select your domain and account from the drop-down.
  3. In the Blacklist section, click Add email address and enter the email address.
  4. Click Finish.

Autoresponders

The Autoresponder function allows you to automatically reply to incoming email with a pre-written message. This function can be enabled to auto-respond to all or specific email addresses sent to your email account. Note: Autoresponders do not work for forwarded and alias accounts.

TO CREATE AN AUTORESPONDER:

  1. Click Autoresponder.
  2. Select the domain and account from the drop-down.
  3. Click Create.
  4. Complete the following:
    • Respond only if – select the autoresponder condition.
      • From – will auto-reply to messages sent from a specified email address
      • To – will auto-reply to the email messages that are sent to a certain address
      • CC – will auto reply to email messages that are sent to a certain address.
      • Subject – will reply to messages whose subject contains some specific text. Note: You can enter multiple words for any of the conditions. They must be entered with a comma separated by no spaces.
    • Responder Message - specify the email messages that you want the Autoresponder to reply to by setting a condition.
  5. Click Create.

TO EDIT AN AUTORESPONDER:

  1. Click Autoresponder.
  2. Select the domain and account from the drop-down.
  3. Click Edit for the responder that you want to modify.
  4. Update any of the following:
    • Respond only if – select the autoresponder condition.
      • From – will auto-reply to messages sent from a specified email address
      • To – will auto-reply to the email messages that are sent to a certain address
      • CC – will auto reply to email messages that are sent to a certain address.
      • Subject – will reply to messages whose subject contains some specific text. Note: You can enter multiple words for any of the conditions. They must be entered with a comma separated by no spaces.
  5. Responder Message - specify the email messages that you want the Autoresponder to reply to by setting a condition.
  6. Click Update.

TO DELETE AN AUTORESPONDER:

  1. Click Autoresponder.
  2. Select the domain and account from the drop-down.
  3. Click Delete for the responder that you want to remove.
  4. In the confirmation dialog, click Yes.

Catch-all

This function allows you to redirect improperly addressed email sent to your domain to a catch-all email address. We define an improperly addressed email as an email message that was sent to your domain but to an undefined email account.

TO CREATE A CATCHALL:

  1. Click Catch-all.
  2. Select your domain from the drop-down.
  3. Click Enable.
  4. Select an existing email address from the drop-down.
  5. Click Save. Note: You can only set one catch-all email address per domain.

TO CHANGE A CATCHALL:

  1. Click Enable.
  2. Select another existing email address.
  3. Click Save.

TO DISABLE CATCHALL:

  1. Click Disable.
  2. Click Save.
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